Privacy Policy

Source:  WordPress for Better Angels LLC

Who We Are

This site is operated by WordPress. This website address is https://bulluckg.com.

What personal data we collect and why we collect it

In this section we want to note what personal data we collect from users and site visitors. This may include personal data, such as name, email address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies. In addition to listing what personal data we collect, we need to note why you collect it, and/or  the legal basis for our data collection and retention or the active consent, you, the user has given.

Personal data is not just created by a user’s interactions with our site. Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third party embeds.

By default we do not collect any personal data about visitors, and only collects the data shown on the User Profile screen from registered users. However some of  plugins may collect personal data.  Relevant information pertaining to this website is listed below.

Comments

By default we do not collect any personal data about visitors, and only collects the data shown on the User Profile screen from registered users. However some of  plugins may collect personal data.  Relevant information pertaining to this website is listed below.

Note: An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

All uploaded files are usually publicly accessible.  If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

By default, WordPress does not include a contact form. If we use a contact form plugin, you, the user, should note that personal data is captured when someone submits a contact form, and the information is kept for a period of customer service purposes and not for marketing to third parties.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

By default WordPress does not collect any analytics data.  Users some web hosting accounts collect some anonymous analytics data. If  a WordPress plugin that provides analytics services, in that cases users can opt out of analytics tracking and a link to analytics provider’s policy, if any.

Who we share data with

By default WordPress does not share any personal data with anyone.  For processing payments, your data is linked to the payment processor for that purpose only.  For shipping purposes, your personal data such as name and address is shared.  Privacy policies are adhered to.

By default, WordPress captures certain cookies. We have provided the cookies which WordPress installs by default.

How long do we retain data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights do you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service,

We take measures to protect users’ data. This includes technical measures such as encryption; security measures such as two factor authentication; and measures such as staff training in data protection. We take measures to implement procedures to keep data secure from breaches, either potential or real, such as internal reporting systems, contact mechanisms, or bug bounties.

Through this service  basic information is collected, shared, and stored.  This which includes personal data for servicing you through our commerce store.  For example, we collect information about you during the checkout process on our store.

WooCommerce:

Through this service  basic information is collected, shared, and stored.  This which includes personal data for servicing you through our commerce store.  For example, we collect information about you during the checkout process on our store.

What We Collect and Store

While you visit our site, we may track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll use cookies to keep track of cart contents while you’re browsing our site.

Note: you may want to further detail your cookie policy, and link to that section from here.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Better Angels, LLC Ordering and Cancellation Policy

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

No order can be sent to a post office box address. Payments are accepted through our online store system.  We only accept cancellations on orders placed on the same day. Orders must be cancelled through the same method of payment (credit or debit) the same day.  Any order not cancelled within the normal business hours is processed the next business day.  A normal business day is between the hours of 8:00 a.m. to 6:00 pm, Monday through Friday, outside of celebrated national holidays.  Allow at least two weeks for processing and delivery of order.  We do not deliver to Post Office addresses.

We share information with third parties who help us provide our orders and store services to you; for example, this include, but may not be limited to providers for analytics, marketing,  shipping, payment gateways and third party embeds.

Payments

We accept payments through Bank of American (BOA) Merchant Services. When processing payments, some of your data will be passed to BOA servicers and its affiliates, including information required to process or support the payment, such as the purchase total and billing information.

Source:  Akismet

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself)., LLC Ordering and Cancellation PolicyWe collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Better Angles, LLC Replacement and Returns Restriction Policy

Your statutory rights are not affected by our policies  We want to assure your personal satisfaction. Please note that we CANNOT accept returns on books or other paper items (including sale items).

We can only replace items if the item is damaged. There are certain situations where partial refunds apply to damaged items.  Certain conditions and criteria must be met:

  • If there is obvious damage to product during shipping.  Let us know.  We will contact the shipper on your behalf to resolve the issue.    DO NOT RETURN ITEM WITHOUT PRIOR AUTHORIZATION.
  • Damaged item must be returned within 14 calendar days of the receipt of your delivery. After that date, we cannot offer any refund or exchange.
  • To return your product, email us for addressing your product.
  •  Send us an email at:

bulluckg@bulluckg.com 

Subject: Damaged Item

Note: No shipments can be made to Post Office Box addresses or addresses outside of the United States.

If Replacement or Partial Refund is Approved

To complete your partial refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refund (if applicable) – Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Missing of Late Partial Refund

What happens if there is a missing or late partial refund?  All efforts will be made for partial refunds within 14 calendar days.  a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days.  If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via email:

bulluckg@bulluckg.com

Subject: Partial Refund Missing

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Better Angels, LLC Shipping Policy

Shipping costs are non-refundable by Better Angels, LLC. If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  

Better Angels, LLC  do not set shipping rates.  We abide by the terms of our printing company for standard shipping costs.  The shipping company considers how much books weigh and what the cost can be for shipping.  Shipping costs depend on the number of books and the method of shipping. Shipping Note: Currently, we only ship to the contiguous United States.

Free Ground Shipping for Orders of 100 or More

Currently, we do work with a company that offers Free Ground Shipping on orders of 100 or more books. To qualify for the Free Ground shipping offered by this company, you must purchase at least 100 books for each location you wish to have the books shipped to.  For instance if you are in need of 100 books, and shipping 100 books to one location, then the Ground shipping is free. But if you want to ship 50 books to two different locations then your order will not qualify for the free shipping offer. The Free Ground Shipping offer is for the lower 48 states of the U.S.A only. Shipping costs depend on the number of books and the method of shipping. Shipping Note: Currently, we only ship to the contiguous United States.